Privacy Policy

1. Introduction

Vanguard Home Health Care ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you voluntarily provide through our contact form, including:

• Name
• Phone Number
• Email Address
• General inquiry message

Important: We do NOT collect medical information or Protected Health Information (PHI) through this website. Any health information you provide in your message is handled with the same confidentiality as PHI.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your inquiry and provide information about our services
• To schedule consultations or appointments
• To send follow-up communications regarding your request
• To improve our website and services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Contact form submissions are typically retained for 90 days unless you become a patient, in which case your information is retained according to our legal and regulatory obligations.

6. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our staff members who need the information to respond to your inquiry
• Service providers who assist us in operating our website (under strict confidentiality agreements)
• Legal authorities if required by law

7. HIPAA Compliance

Vanguard Home Health Care is a HIPAA-covered entity. We comply with all applicable HIPAA regulations regarding the protection of Protected Health Information (PHI). If you are an existing patient, your medical records and health information are protected under HIPAA. This website's contact form does not collect PHI, but any health information you voluntarily provide is treated with the same confidentiality protections.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request what personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Correct: You can request correction of inaccurate information
• Right to Opt-Out: You can opt out of certain data uses (if applicable)

To exercise these rights, please contact us at (818) 617-9560 or [email protected].

9. Cookies and Tracking

Our website uses Umami Analytics, a privacy-focused analytics tool that does not track personally identifiable information. We do not use cookies for advertising or marketing purposes. You can disable cookies in your browser settings if you prefer.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: